Information We Collect

We collect certain information that you voluntarily provide when you create an account with us. This information may include personally identifiable information such as your name and email address as well as a password that you create. You may access and make changes to your stored account information at any time by logging into your account and clicking on the “My Account” link. When you purchase one of our products or services, we ask for additional personally identifiable information such as your credit card information and billing address solely for the purpose of processing your payment and fulfilling your order. We may use certain standard web measurement and tracking technologies, such as “cookies,” web server logs, or other statistics programs to collect information about you, your online behavior, and/or your computer or other device from which you access our web site. This information may include your preferences and settings, IP address, browser type, web pages visited, date and time of those visits, content viewed, the website you arrived from, and other clickstream data. If you do not want this type of information to be collected, your computer or other device may allow you to block the use of these technologies. (Doing so make affect the functionality of our site.) In addition, we may utilize use web beacons (also known as “action tags” or “one pixel .gif files”), provided by our advertising serving partner, to measure the effectiveness of, and otherwise manage, our online advertising. These web beacons enable our advertising server to recognize you when you visit our web site and to determine which banner ads bring users to our website. We do not use spyware, adware or any other similarly intrusive software.
Use of This Information

The information we collect from you will be used to provide and improve the products and services offered through our website. We also use certain information that we collect for research regarding our customers’ online behavior. We may also use your information to contact you regarding new features, services, promotions, or user surveys or to respond to your comments or questions. If you wish to opt-out of future communications from us, you can follow the unsubscribe instructions contained in the message or contact our Privacy Policy Coordinator (see below).
Disclosure of This Information

We may share your personally identifiable information with our web host, Intelivideo, as well as with other third parties that provide us with services. Intelivideo may use your purchase information and billing address to calculate any applicable sales and use tax; however, Intelivideo is not responsible for payment of any applicable taxes and has no liability to you with respect to calculation of taxes or your purchase of our content. We require third parties to protect your information in a manner consistent with this Privacy Policy and to limit their use of your information to the provision of services to us. We do not sell or otherwise provide your personal information to any other third parties for the purpose of marketing their own products or services. We may share non-personally identifiable information or aggregated data about our users with Intelivideo or other third parties for research, analytical and marketing purposes, such as analyzing usage patterns for certain content, services, advertisements, promotions, and/or functionality on our web site and/or to our subsidiaries, affiliated companies, or other businesses or persons for the purpose of processing such information on our behalf. We reserve the right to share your information in order to cooperate with law enforcement proceedings or governmental investigations, such as in response to subpoenas, search warrants, court orders, or other legal processes. You also acknowledge and agree that Intelivideo may disclose your purchase and billing information in order to cooperate with tax authorities’ inquires, law enforcement proceedings or governmental investigations, such as in response to subpoenas, search warrants, court orders, or other legal processes. We may transfer information about you if we are acquired by or merged with another company, after which this information may become subject to a different policy. If this were to occur, we would notify you via email or post a prominent notice on our website before transferring this information.
Sharing Of Viewing Information

If you provide your consent, we may share with third parties information about what you watch and other activity, such as viewing history and ratings. In addition, we also may use and share your viewing activity to improve our service or the experience for other users in a way that does not personally identify you to such users. You can set your sharing preferences in your Account.

We implement generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about the security of our web site, please contact our Privacy Policy Coordinator (see below). We cannot guarantee that your personal information may not be accessed, disclosed, altered, or destroyed as a result of a breach of our commercially reasonable efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your personal information is completely secure and safe from such risks. FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION.
Third-Party Links

Our web site may include links to third-party web sites that have independent privacy policies. We have no responsibility for the actions or policies of those third parties or the content of their web sites, their products or their services. Transfer of Information If you are located outside the United States and choose to provide information to us, we may transfer your information to the United States (or any other country where we operate), where the privacy laws may not be as protective as in your country or jurisdiction. By using our web site, you consent to the collection, transfer, use, storage, and disclosure of your information as described in this Privacy Policy.
California Residents

We are in compliance with the California Online Privacy Protection Act, and we are exempt from the requirements of California’s “Shine the Light” law because we do not share your personal information with third parties for direct marketing purposes.

Our website, resources, and tools are intended for users who are at least 13 years of age. We do not knowingly allow children under 13 years of age to register with, or to provide any personal information to, us.
Terms of Service

Please also visit our Terms of Service, which govern the use, liability, and limitations of our web site and services.
Privacy Policy Coordinator

If you have any questions or concerns about any aspect of this privacy policy, please feel free to contact our Privacy Policy Coordinator at
Your Consent to this Policy; Changes to the Policy

By using our web site and services, you consent to this privacy policy. We reserve the right to make changes to this privacy policy at any time by updating this page and indicating the effective date of those changes. By continuing to use our web site and services after those changes become effective, you consent and agree to be bound by the revised Privacy Policy.

If any part of the privacy policy is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the privacy policy shall continue in force and effect.

JGTV Comment Policy

We want you to feel at home when you post a comment on JGTV. We want everyone to feel at home posting comments on JGTV. We don’t know what your home is like, but we know how we expect people to behave when they visit ours. That’s why we reserve the right to delete comments and ban users as needed to keep the comment threads here civil and substantive.

Our No. 1 house rule is simple: Be nice.

Want to be the kind of commenter we’d love to bring to the JGTV Studio for a private workout with John? Here’s what we like to see in comments:

Weigh in with smart, informed comments that contribute further to the conversation.

Give us useful, constructive criticism. Spot a typo or an error in the notes? Notice something off on the video or audio? Let us know and we will correct it as quickly as possible.

Demonstrate and share the intelligence, wisdom, fun, and humor we know you possess.

Don’t feed the trolls. You wouldn’t dive into a debate with our ill-informed, weird Uncle George just for the heck of it. Flag comments instead.

Although we can’t be everywhere at once, here are some of the kinds of comments we’re going to do our best to curtail:

Promoting your own brand, product, or blog. So you’ve got a workout site that also simultaneously solves world poverty. Great, you Elon Musk, you. Sell it somewhere else.

Impersonating Popular Pilates Instructors or other commenters. We can’t believe we have to say this, but: Don’t do that. It’s weird.

Comments that make it clear you didn’t watch the video. Enraged that we didn’t mention X in a workout about Y? Slow down, Speedy McWatcherson. If you’d made it past minute two, you’d see a very well thought-out program that covers that X you hold so dear.

Comments that are completely out of left field. Sometimes discussions veer off a bit, but are still related to the original subject. That is fine. Hijacking the conversation to promote off-topic commentary is not.

Threats — no matter how vague — against the JGTV Team, Intelivideo Team or other commenters. Things shouldn’t get heated on a site about the joy of movement. Before you casually mention your foe’s home address, think twice and don’t do it.

Racism, sexism, homophobia, you get the drift. Call us the PC Police, fine, but don’t say we didn’t warn you when you get tased. **And by tased, we mean banned or deleted. JGTV has not — and will not — ever own a taser, and even if we were to own a solar-charged taser, we’d be too scared to use it.

Trolling. If you’re the Pilates Police just out for a good trolling and are not contributing meaningfully to the conversation, we’ll be pushing you back under the bridge.

This policy is effective as of October 17, 2017.