I am having technical issues, who do I reach out to?

For issues pertaining to billing, subscriptions, or technical issues, please email: johngareytv@streaming-subscription.com

What is JGTV?

John Garey TV (JGTV) is an online platform and app that offers Pilates mat, Pilates reformer, fitness classes, and almost every other Pilates equipment out there—Chair, Cadillac, Barrels, Tower, Springwall, and beyond. 

Workouts are designed to build strength, mobility, balance and more. We have classes for newbies, intermediate practitioners, advanced practitioners, and Pilates Instructors. For our Pilates Teachers, each class also comes with a downloadable PDF guide with easy-to-follow thumbnail images.

Who is John Garey?

JOHN GAREY IS A RENOWNED PILATES INSTRUCTOR AND FITNESS EXPERT. 

He has traveled the world sharing his love of Pilates and health—and helping people find joy in movement and their inner strength through Pilates as a practice. His philosophy is centered around making workouts fun and approachable. Learn more about John Garey and how Pilates shaped him—and how he’s shaped the practice of Pilates.

HOW PILATES SHAPED JOHN GAREY’S LIFE

John Garey got his start in the fitness industry in the mid-’80s—he hasn’t stopped since. First, a Master’s Degree in Physical Education from NYU, then a fitness center job in Weehawken, NJ. That was the job that got him hooked on teaching group exercise. As they say, the rest is history.

JOHN GAREY IS A PILATES POWERHOUSE 

John Garey is traditionally trained in Pilates. Yet, he’s developed his own style over time—and that style has moved and shaped Pilates at large. He brings athleticism and fun into his approach. People keep coming back for more because they love it and it brings them joy (not to mention the positive impacts on your body and mind). 

Pilates has a bunch of styles: classical, dancey, and therapeutic, to name a few. John’s style is athletic and fun. His style evolved based on his experience and knowledge in traditional fitness, such as strength training, mobility training, and balance. Combined with his mastery of the traditional pilates repertoire, his workout programs are unique and effective. That’s why he’s a Pilates powerhouse.

Can I try a workout class before becoming a member?

Yes you can! Try a free Pilates Mat class here. 

Who is JGTV for?

​​JGTV is designed for enthusiasts of Fitness and Pilates who want to have fun while getting maximum results! New videos are added weekly, for a stream of fresh workouts varied in length, equipment, and intensity. It’s the ideal online training environment for anyone who wants to learn perfect form, how and why we do what we do with each exercise, and how to combine exercises for safe, effective and fun workouts!

Can I buy my JGTV subscription through the app?

Yes, but it’s important to know that when you purchase your subscription through Apple App Store or Google Play Store it’s considered an “in-app purchase” and is billed by the respective App Store, not by John Garey TV.

You agree that an In-App Purchase is also subject to the terms, conditions, and other licensing arrangements specified by that App Store provider;

  • In-App Purchases are processed securely via the payment gateway used by the relevant App Store provider; and
  • For purchases made via the Apple App Store, Google Play Store, and ROKU you must raise with the App Store directly any payment-related issues you experience with an In-App Purchase or return request. 
  • All payments made on the iOS app are charged via your Apple ID account and are controlled and managed by Apple. 

If you have subscribed via Apple Subscriptions, Google, or ROKU you will need to manage your subscription directly through that platform. We do not have access to view and assist in the management of those platforms.

What is the JGTV refund policy?

For questions regarding refunds, please send your request to johngareytv@streaming-subscription.com

Does JGTV have workouts for beginners, intermediate and advanced?

Just starting? Have some experience? Or are you a Pilates instructor?

We have videos and tools for every step of your Pilates journey.

Just starting?

Our progressive beginner’s mat and reformer series are designed just for you!

Experienced?

Try our intermediate and advanced videos with both traditional and non-traditional exercises and kick your workouts into the next gear.

Pilates instructor?

You’ll love our easy-to-reference download notes with every workout. Just click on the resources button below the video to access the notes. New at instructing? Our encyclopedia of mat and reformer exercises will help you evolve your capacity quickly.  And check out our Teacher’s Corner for some great resources.

How do I reset my password?

Steps to reset your password:

  1. From the login page, select FORGOT PASSWORD beneath the login credentials
  2. Add your email address when prompted
  3. Go to your email provider, and open the email sent from JGTV
  4. Click the link
  5. Choose a new password and add when prompted
  6. Save your password somewhere safe 

How do I download classes on a mobile device?

  • Open the JGTV App. 
  • Sign in to your account on your device.
  • Select the class that you want to download. 
  • Under the class title, there is a round icon with a downwards arrow: select that icon to download the class to your device.
  • You will know the class is downloading when you see the circle filling out a shade darker around the square where the arrow used to be.
  • The checkmark is your affirmation that the class has been downloaded and saved. 
  • To locate the class, go to your account in the top left corner of your device. If you upload a profile photo, you will click on your account profile photo.
  • Select ‘Downloads’ to see your downloaded classes—it is under the content tab.

How do I add classes to my Favorites Playlist?

  • Open the JGTV App
  • Sign in to your account on your device.
  • Select the class that you want to add to your Favorites Playlist. 
  • Under the class title, there is a heart icon: select that icon to download the class to your Favorites Playlist.
  • You will know the class in your Favorites Playlist when you see the heart filled in darker.
  • The dark heart is your affirmation that the class has been added. 
  • To locate the class, go to your account in the top left corner of your device. If you upload a profile photo, you will click on your account profile photo.
  • Select Favorites to see your saved classes—it is under the content tab.

What is included in each subscription?

All Access

John Garey TV All Access is your home for everything Pilates and fitness. Choose from thousands of workouts on the Pilates Reformer, Pilates Mat, Gym Fitness, Pilates Chair, Springboard, Reformer Tower, Reformer Jumpboard, Ladder Barrel, Cadillac Trapeze, Aerobic Step, Trampoline and many more! 

Subscription Includes: 

  • Unlimited access to our entire workout library
  • Constantly be challenged with our programs, series and guides   
  • New workouts added every week 
  • Unlimited Live Classes
  • Every workout comes with detailed instructor notes
  • Teaching Tools for pilates instructors such as demos, business tools, and more!
  • Exclusive access to our comprehensive online Pilates encyclopedia that breaks down every move 
  • A variety of teachers on JGTV to inspire and keep you having fun  
  • A community of passionate pilates enthusiasts directly inside JGTV 
  • Steam your favorite JGTV workouts on iOS, Android, Apple TV, Roku

Reformer

John Garey TV Reformer Only is your home for everything Pilates reformer. Choose from hundreds of workouts on the Pilates Reformer that will make you sweat while having fun! There’s also tons of Reformer workouts that utilize small Pilates props like the Pilates Circle to help enhance your workouts.

Subscription Includes: 

  • Unlimited access to our reformer workouts only
  • Constantly be challenged with our programs, series and guides   
  • New workouts added every week 
  • Every workout comes with detailed instructor notes
  • Teaching Tools for pilates instructors such as demos, business tools, and more!
  • Exclusive access to our comprehensive online Pilates encyclopedia that breaks down every move 
  • A variety of teachers on JGTV to inspire and keep you having fun  
  • A community of passionate pilates enthusiasts directly inside JGTV 
  • Steam your favorite JGTV workouts on iOS, Android, Apple TV, Roku

Mat

Shortage of space? Don’t want large equipment? Need to workout on the go? JGTV Mat Only Subscription is perfect for your needs. Choose from hundreds of Pilates Mat workouts that can mostly be done without any special equipment at all!

These workouts can be done with your own body weight or can include equipment like dumbbells, cardio steps, trampolines, medicine balls and more, as well as small props like the resistance band, Pilates circle, Swiss exercise ball, and more to help enhance your Mat workouts.

Subscription Includes: 

  • Unlimited access to our mat workouts only
  • Constantly be challenged with our programs, series and guides   
  • New workouts added every week 
  • Every workout comes with detailed instructor notes
  • Teaching Tools for pilates instructors such as demos, business tools, and more!
  • Exclusive access to our comprehensive online Pilates encyclopedia that breaks down every move 
  • A variety of teachers on JGTV to inspire and keep you having fun  
  • A community of passionate pilates enthusiasts directly inside JGTV 
  • Steam your favorite JGTV workouts on iOS, Android, Apple TV, Roku

Fitness

John Garey TV Fitness Only is your home for gym-style fitness workouts complete with notes that focus on strength, cardio, and mobility. These workouts can be done with your own body weight or can include equipment like dumbbells, cardio steps, trampolines, medicine balls, and more! 

This subscription is great for anyone who wants a balanced athletic style workout that will push you to the edge and make you sweat! These are fast-paced and high-intensity workouts that will get you in great shape fast. 

Subscription Includes: 

  • Unlimited access to our fitness workouts only
  • Constantly be challenged with our programs, series and guides   
  • New workouts added every week 
  • Every workout comes with detailed instructor notes
  • Teaching Tools for pilates instructors such as demos, business tools, and more!
  • Exclusive access to our comprehensive online Pilates encyclopedia that breaks down every move 
  • A variety of teachers on JGTV to inspire and keep you having fun  
  • A community of passionate pilates enthusiasts directly inside JGTV 
  • Steam your favorite JGTV workouts on iOS, Android, Apple TV, Roku

Mat + Fitness

John Garey TV Mat + Fitness is your home for everything strength, cardio, and mobility focused. Choose from hundreds of gym-style fitness workouts complete with notes that focus on strength, cardio, and mobility, and hundreds of Pilates Mat workouts that can mostly be done without any special equipment at all!

These workouts can be done with your own body weight or can include equipment like dumbbells, cardio steps, trampolines, medicine balls and more, as well as small props like the resistance band, Pilates circle, Swiss exercise ball and more to help enhance your Mat workouts.

Subscription Includes: 

  • Unlimited access to our mat + fitness workouts only
  • Constantly be challenged with our programs, series and guides   
  • New workouts added every week 
  • Every workout comes with detailed instructor notes
  • Teaching Tools for pilates instructors such as demos, business tools, and more!
  • Exclusive access to our comprehensive online Pilates encyclopedia that breaks down every move 
  • A variety of teachers on JGTV to inspire and keep you having fun  
  • A community of passionate pilates enthusiasts directly inside JGTV 
  • Steam your favorite JGTV workouts on iOS, Android, Apple TV, Roku

I am having technical issues, who do I reach out to? 

How do I access live classes?

Our live classes are included in our monthly and annual All-Access subscription. If you’d like to upgrade your membership, click here.

Do I need equipment? If so, where can I get it?

  • Most of our workouts do require equipment, except for some of our pilates mat and fitness workouts. 
  • If you’d like to shop for equipment, click here.

How do I change or cancel my subscription?

To cancel your subscription, you will need to go to the platform your subscription was created on. If you subscribed on the website: To cancel: login – dashboard – billing – change membership – cancel subscription 

If you are an annual subscriber, you will receive email notification of the renewal in the month prior to your renewal. You are responsible for managing the renewal. After cancellation, you will continue to have access to JGTV for the remainder of your billing period.

If you subscribed via the iOS app or Android app, you will need to cancel your subscription via your Apple ID Subscriptions or your Google Play Subscriptions. All payments made through your Apple ID account are controlled and managed by Apple who requires cancellation 24-hours prior to the end of your billing period. All payments made through your Google Play account are controlled and managed by Google Play who requires cancellation 24-hours prior to the end of your billing period. 

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Profile from the top navigation menu. Select Billing and update your billing information.

​​Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.