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Payment or Credit Card Issues? Click Here

We have recently changed our payment system to make for a smoother experience in the future. If you are having issues with anything regarding your credit card information, such as changing to a new credit card, please fill out the form on this page.

I need to change my credit card information

You can change your credit card information on the My Account page in the Subscription Area.

Video Playback Issues? Click Here

If you are experiencing video playback issues, watch the following video for help:

Video issues on Apple devices and computers? Click Here

On May 16, 2016, Apple began rolling out iOS 9.3.2 and OSX 10.11.5 to users. These updates fix a major issue in which videos were not playing in Safari.

How to update iOS
Navigate to Settings > General > Software Update. You can also install the update by connecting your device to your computer and using iTunes. Apple also recommends backing up your device using iCloud or iTunes before updating.

How to update OSX
Click on the Apple icon in the top left-hand corner of your Mac, click About this Mac, and click Software Update.

We are currently building out our helpdesk pages. In the meantime, please fill out the form below.

We can be reached by e-mail at info@johngareytv.com which allows us to quickly make sure your request is sent to the correct person. We can also be reached by telephone at (562) 533-3738.